Sales men who actually care about the customer and not the sale!
I was looking for a pick up truck and soon as I stepped foot on the lot all the attention was on me. Al and Jason made the buying process of my 07 Toyota Tundra a great experience. My next purchase will definitely start here. Thanks again!
Hello, Al ,Jason ,Don , My wife and I really enjoy the Subaru Forester that we purchase at the Vernon Auto Sale . It was a pleasure to met all of you guys there ,As we were looking around in the yard we were greeted by AL he was very sociable ,pleasant and humorous dealer that made us laugh it also made us comfrontable . My wife and I appreciated it all , it made our day Thank you Dick and Sue
I have purchased 4 vehicles from Vernon Auto Sales and I love every single one I have received. When my husband and I bought our first vehicle, we did not have a lot of money for a down payment or even good credit for that matter but Jason worked his magic and we were able to drive out of there with a new car that day. Since then we have purchased three other vehicles and had the same great experience. I would recommend them to anyone who is in the market for a new car; as a matter of fact I have recommended them to family who received the same great service we did. Jason is not the kind of person looking to make a quick buck or a sale, he genuinely cares about is customers and wants them happy. Not to mention he is great with the kids that come into the shop as well. Keep up the great work Vernon Auto Sales and I am sure we will see you again soon!!!!
Subaru Impreza - Above & Beyond!
Best Shopping Experience Ever! After totaling my car in the ice and snow this winter, I was in a real hurry to replace my car. As a young woman shopping alone I had some reservations about being treated fairly throughout the car shopping process. Everyone at Vernon Auto made me feel so welcomed and comfortable, and I know I got a great deal in the end. The icing on the cake was when I showed up to drive my new car home but had forgotten my license plates a state away! Without hesitation the guys at Vernon saved the day by offering me a loaner plate and a pre-paid envelope to return it once I arrived home safely. Now, a few months later my car is still running smoothly, no hidden quirks or surprises!
thank you so much
Jason is the most professional sales person I have ever dealt with. we made a deal, hit the budget goal, and drove off with a great car at a great price. he is honest and straight forward and has his customers best interests in mind. He has my business as long as he is in business.
A great experience
I had a great experience Jason was the best he went the extra mile to get me approved with a low down payment I test drove the car and in one hour my car was registered and ready to go I was so excited I left my truck over night just to dive my new car home it was the best car buying experience I ever had thank you again my friend this is a dealership you can trust the name is Vernon auto salesmen for my friend Jason tell him David sent you
These guys are awesome!!!
I can not thank this guys enough! They literally took the fear out of car buying. I have herd horror stories of other places and these guess were a dream come true. Jason in amazing. He calmed my nerves, talked me through everything, and made me feel like I had nothing to worry about. Thank you thank you thank you!
2008 jeep cherokee
This is my second vehicle purchased from Jason at Vernon auto and I promised him this time I would write a review! Jason is awesome and especially being a returning customer he went above and beyond to give me more than my Mazda was worth so that I could get down to the monthly payment I needed. He isn't your typical pushy care salesman I walked in and he handed me the keys to the jeep and said see ya later and I was able to decide completely on my own what would work for me. He also stands by his warrantee as I witnessed with my Mazda I had a couple of minor issues that were addressed by going to their shop in Ellington. I loved the Mazda but it was time for a more SUV type of car and I wouldn't go anywhere else. Thank you!!
Absolutely Amazing Service
I bought a used Subaru from Al a couple months ago. Al was honest from the start, fixed a few things on the car ahead of purchase, and even delivered the vehicle over an hour away for me. When a few small issues came up after I took delivery, Al went above and beyond the basic power-train warranty and diagnosed and replaced the offending part free of charge. I am definitely going back to Vernon Auto the next time I need to buy a car.
100% Satisfied Customer
I purchased my car from Jason at Vernon a few months ago. The whole experience was excellent. Jason took the time to explain my options and was very patient throughout the entire process. He was open and honest about everything. I would definitely recommend this dealership to friends, family and anyone else. A+
Just recently bought a 2009 Honda Fit from AL. Best car buying experience I have ever had. Honest and knowledgeable about his inventory. We drove almost 2 hours from Vermont to Connecticut to buy this vehicle and it was well worth the trip. Highly recommend Vernon auto sales to everyone. Thanks Al.
Bought a Dodge Ram this morning. Jason was super professional, honest, thorough and humorous! Made a usual "stressful" and confusing car buying experience into a moment of excitement and enjoyment. Would definitely recommend anyone looking for a vehicle to see Jason for an honest and professional and hassle-free experience!
Excellent car purchase
I recently purchased a 2010 Lexus RX350 and am extremely happy with my car. I was fortunate to have the opportunity to work with both Jason and Al. It is so nice to work with a car dealership that does not pressure you to purchase a car and is willing to honestly tell you the pros and cons of the different vehicles on their lot. It was also reassuring that when I had a problem with the car remote, they without hesitation resolved the problem. It is obvious their dealership places a strong focus on customer service and establishing long term relationships with their clients.
I purchased a Lexus GX470 about 3 months ago. Have put on about 6000 miles already and recently brought the car in for one of 4 free oil changes. While it was there they buffed out the headlights without me even asking getting rid of a slight yellow tint on them free of charge. They are very polite and would recommend this dealership to anyone looking for a good used car. I think it is good business to offer the free oil changes as it told me that they are trying to build a good customer relationship rather than just making a sale and pushing you out the door.
We arrived initially looking for a minivan. Soon after we got out of our car Jason came out, greeted us answered a question told us to "look around at your leisure" and to let him know if we wanted to drive anything. After test driving one minivan and two trucks we purchased a '07 Chevy Silverado. Shortly thereafter we drove off the lot with the registration and plates. We were very pleased. Soon after, the check transmission light was on and not only did they make an expensive repair they gave us a loaner for the day all at no additional charge!! We just moved here from out of state and are relieved to know we found a reliable and buyer friendly dealership. We will be back and we encourage others to shop there.
The Perfect Experience
Today I went to Vernon Auto Sales to look at a 2011 Honda Accord . I was a little uneasy due to the fact that the current car I had I still owed on. From the 1st phone Jason made me feel really comfortable about working with him. As soon as I walked in he gave me the keys to test drive . Little did I know I would be leaving with that exact car that I had been looking at for weeks. Jason made sure that I got into that car with a CHEAPER car payment than I had in mind to pay.Mind you during this transaction anyone who walked in he made sure to say hello and advised them that he would be right with them. Awesome customer service ,as well as the perfect experience . I did not plan on leaving today with a new car. Jason made sure that I DID, and I really appreciate him for that. I have been bragging non stop about my experience with Jason and Vernon Auto Sales . I will be sure to recommend him to anyone who is looking to buy a car .
I bought a 2011 Mazda 3 from Vernon Auto Sales and had an extremely pleasant experience from the time I walked in to the time I walked out. It was my first time car shopping and, of course a little skeptical with it being my first experience. These guys are awesome! They make you feel comfortable and are very laid back. I will be back next time I go car shopping!
My entire experience with Vernon Auto Sales has been the BEST!!! Al was upfront, honest, kind, and patient...qualities that not only sold us on the car, but his caring nature has made our family customers for life!! The service staff, for my first free oil change, went out of their way to make sure every aspect of my car was safe and that I was happy...Am I ever!!! Foremost, I LOVE my car, but even more important, my family just expanded to include Al ?? Seriously, if you are looking for an vehicle, look no further than Vernon Auto Sales...I'm proud to say I did!!!
Bought 4 th car
I just bought my 4 th car from Jason and fantastic experience as always. Honest guy, great car, great service, works with you on price and takes care of everything right there. Just get in the car and drive home- hassle free. This should be your first and last stop when car shopping, no need to look any further!
Looking into replacing the perfect car after an accident is noone's idea of a good time. I had been to a few other dealerships and enjoyed the cars I tested, but the stereotypical issues with the salesmen became too much. I stopped in to take a look at this car and was put right at ease with Jason. He handed me the keys, told me to take it for a spin and he'd see me when I got back. ZERO pressure. I ended up purchasing this awesome car that had just about everything I was looking for (the only thing missing was red dash lighting, long story...). Quick easy process and a positive atmosphere made for a wonderful experience. I would certainly recommend them to friends and family!
2008 Subaru Imprez
Great experience. No pressure sales here. I purchased my daughter a car from Jason and the process was flawless. Any issues I had with the car he was willing for address immediately. Jason's goal was to make us happy customers and he was very successful. I highly recommend them and I would purchase from them again.
2010 ACURA TSX
I do not even know where to begin with my review on Vernon Auto Sales. They were by far the WORST used car dealership I have ever come across. First off, I had been dealing with Jason by phone for a week before coming to take a look at the vehicle. When I arrived he didn't even have the decency to come out and introduce himself to me. He sent another worker with the keys out and had me look at the vehicle like as is they didn't even care. Secondly, The pictures were highly in accurate. Seeing the vehicle in person had me completely mortified. It was NOT everything it said out to be. There were scratches on every aspect of the vehicle, touch up paint on the corner panels and grill of the front bumper. A fog light was cracked the rear bumper needed to be completely re-painted. The rearview mirrors color paint did not match the rest of the vehicle. The rims looked as if someone was purposely driving on curbs. Now this is just the outside of the vehicle. The interior of the vehicle was TERRIBLE !!! The key remote does not unlock the vehicle form the outside so I had to physically use the key to unlock the driver door. The inside of the car had a horrible smell to it. The leather was in such poor condition there was a HUGE rip on the driver side upper arm area of the leather seat. I was with my family at the time of viewing so when my aunt asked to unlock the back doors to take a look that's when I realized the unlock buttons on the inside of the vehicle didn't work either. I didn't even bother to test drive the vehicle that's how upset I was. On top of everything the car was FILTHY as if they never wash it. There had to have been at least a inch or more of dirt and dust sitting on the vehicle. When both my uncle and I approached Jason on how poor of the condition the vehicle was in he acted as if he truly did not care. He had no remorse or sympathy at the fact that we just came over an hour away and told us " PICTURES DO NOT DIFFER THE PRICE, I DO NOT TKAE THE PICTURES " . He was completely unprofessional, rude, carless, un courteous, and all the above of a salesman. I HIGHLY & EXTREMELY do not recommend anyone shopping from this place.
My wife and I have been looking for a new van for almost 6 months. we would find a van and by the time we would be able to go look at it would be sold or we would get there and the pictures online where not showing the true condition of the van. We decided to drive to CT from upstate NY. BEST thing we ever did! Our 1st stop was here at Vernon. The 1st van we drove was the one we ended up buying. Everything about the entire experience was excellent! They went above and BEYOND to help us. We had our 4 young children (Ages 8- 8months) and they where kind and understanding about the kids. they helped us do the whole purchase quickly not making us wait around. The van is AMAZING! Better then we could have ever hoped for! I've told many of my friends and family here in NY that if they need a new/used car it is SO worth the drive to CT to buy from this business! Thank you SO much for being honest, friendly and making this whole experience a happy one!
I wanted to take the time to tell everyone who is considering using Vernon Auto to purchase there new automobile from Vernon. This business is very professional they go above and beyond for customer service and satisfaction. Jayson was amazing, I purchased a vollkwagon beetle for my teenage daughter and she loves it! I live in Massachusetts and the staff at Vernon were very understanding and looking to make the experience pleasant! Iam happy to recommend them to anyone!
Dale Marie Berube
Love my 2009 Subaru Outback
I've had my car for 9 months and have had no problems with it. Well, in the beginning the sport mode wasn't working, but they fixed it for me for no charge. I waited this long to make sure I was happy with my car, and I really am. The cost was a little below any other places I looked, and I looked all over CT and S. MA. I'm also happy with all the free services they provide, but I've only used 2 of the 3 free oil changes (calling for the 3rd shortly) mainly because I live ½ hour away from their shops. Service provided was excellent, and they have convenient hours.
Not your usual used Car Dealer
Buying a used car is usually a nerve racking experience. Nobody wants to buy someone else's problems or be pressured by a pushy car sales person. Vernon Auto sales definitely makes the entire process a comfortable, relaxing and stress free experience, the salesperson allowed me to look at the car and take it for a test drive without breathing down my neck. This for me was the start of a trusting relationship..bizarre feeling with a car dealer..right? He was there for when I had questions, but not pushy at all...other car dealers, both used and new should take note. I ended up purchasing a car for my stepdaughter and all the while was waiting for some loophole or some signs of the normal car sales BS to come, but never happened. These guys are legit and very open and honest, which built a level of trust..will definitely buy a car from this dealership if needed in the future and recommend anyone looking for a used car to check them out, you won't regret it. Thank you Al...truly appreciated
I had the best experience at Vernon Auto. I spent about 2 days visiting at least a dozen dealerships looking for a car after mine was totaled. The contrast between Vernon Auto and all the rest is night and day. At least 90% of the salesmen I met had also “just totaled” their own car. They’ll say anything to appear relatable and suck you in. I was fed up with humanity by the time I rolled into Vernon Auto. I started walking around the lot expecting the sharks to begin circling. It never happened. For the first time, I was able to look around at the vehicles for sale in peace. When I found some things I liked I went in and talked to Jason. He was great. He wasn’t “selling cars”, he was offering cars for sale. He tossed me the keys and said, “take it for a ride and come back when you’re done”. It was nice to be able to check out the cars without someone in my ear trying to make a sale. On top of all that, the prices are great. I mean REALLY great. All the other dealerships were asking $1500+ for their comparable vehicles. AND, the vehicles come with a better warrantee, roadside assistance, oil changes and discounted repairs if anything happens within a year of purchase. You won’t find that kind of service at other dealerships. I recommend Vernon Auto to anyone looking to buy a used vehicle. Thank you, Jason, I love my Subaru!
I purchased a vehicle from Vernon Auto Sales last week. As a first time customer, one of the things that most impressed me was that each time I was there I saw several people who were repeat customers. The experience was very low stress and pleasant. The people there are easy going, and a pleasure to do business with. I have already recommended them to one of my customers who is looking for a vehicle.
Let me start by saying this is my third vehicle that I have bought the service is great very honest Jason and al go out of there way to make things happen very happy I have waited for a dinner longer than they got me approved and on my way lol great time every purchase thanks guys for doing such a good jod
Al Hudroge is a great salesman and got my wife the car of her dreams! Getting the Fiat 500c was very painless and thanks to Al we drive worry free knowing he sold us a great reliable car at a great price. I'd recommend Vernon Auto Sales to anyone that is interested in purchasing a vehicle. Thanks Al!
Courteous Customer Service
Financing a vehicle don't have to be stressful. Vernon Auto Sales go beyond miles for you to have a pleasant auto buying experience. They are very friendly and knowledgeable in the cars they sell and will tell you about them. I was able to look around the car and test every single button in it because they weren't pushing me in the office to sell me the car. This has been one of the best car buying experiences I've had so far and without a doubt recommend Vernon Auto sales to anyone that is in the market for their next car.
Great Experience at Vernon Auto Sales 2009 BMW X5
I have very high expectations when it comes to Service and my sales rep Jason delivered. I came to Vernon Auto Sales believe it or not while I was test driving a vehicle from another place and I am glad I did. Jason was very professional and courteous and no pressure for buying a vehicle. I wasn't sure I would even be able to get a vehicle and Jason made it happen. I would definitely recommend Vernon Auto Sales as a great place to go to buy a vehicle. Thanks Jason!
Just bought a 2012 TOYOTA CAMRY From Vernon Auto Sale! Everything about the experience could not have been better. I have never met a car salesperson than JASON. I found him to be quite the gentleman. He was very helpful, informative, funny and sincere throughout the entire experien What a great guy! On a scale of 1 to 10 I would rate the overall experience a 10+ and would not hesitate to recommend any of our friends or family to VERNON AUTOS. Thank you for renewing our faith in a dealership that truly takes the time to listen, inform, and assist the customer in making a substantial purchase! A big thank you to you and all your staff for the honesty, integrity, humor and helpful attitudes we encountered during the time we were there! Thanks JASON!
Great Used Car Buying Experience
Just bought a used Toyota from Jason. Jason was very professional, no pressure salesman who took the time to print out a Carfax for me. He is a great guy to do business with. I left feeling that he really cared about helping me make the right purchase. The car was fairly priced and very clean. The four free oil changes is a nice touch. If you are looking for a good used car, priced fairly, Jason is the guy to see. I am recommending Vernon Auto Sales to all of my friends.
Walked into Vernon Auto and met Jason. Told him I was interested in a Ford Expedition he had. He gave me the keys and said take your time and if you need me I will be right here, no pressure. After 2 more times looking at truck I bought it. Never was pushed to buy vehicle. Jason and his crew are very friendly. Nice not to have to deal with pushy salesmen. Very nice experience and will probably do business again in the future. Thanks Jason. Mike Ducharme
Outstanding Selection, Quality and Pride
Vernon Auto Sales is the only place I will go to find a used car after this great experience. This is a family run business. They take pride in the cars they acquire and the service they provide. Jason is a very knowledgeable, pressure free,and honest owner who is also expedient with the purchase paperwork. Their cars include a carfax report, head gasket and belt replacement, 4 free oil changes, 15% off repair service, and a 60 day/3,000 mi warranty. Definitely go here to buy your used car! Great used cars, reasonable prices, and fabulous service!
Outstanding Buying Experience
Vernon Auto Sales is an outstanding used car dealership Jason really stands by his vehicles I purchased a 2005 Lexus RX330 with a 60 day/ 3000 mile warranty on the engine and transmission which he does not have to do because of the age of the vehicle. There was a slight hiccup with obtaining the title # to register the vehicle but Jason offered to put the vehicle on a temporary registration with dealer plates until the title was straightened out. He also wants me to come by the shop in one month after I drive it a while to insure everything is working correctly. I have bought a lot of vehicles over the years and Vernon Auto Sales is among the best.
Ken TA Butler
new car purchase
In 2014 I walked into the Vernon Auto Sales and spoke with Al Hudroge. I was in desperate need of a newer vehicle. With only a very old car to trade and no money to put down, Al sat with me and figured out what I could afford to spend. He then showed me around his lot and let me test drive a car. He let me know he had one similar on his other lot and would have it sent to the Vernon lot for me to test drive. I fell in love with the car as soon as the road test was over. Al was very helpful getting me financing and within a few days I was driving my newer car off his lot. I am presently still driving this car and still loving the ride. Thank you Al for the support and trust. You are the greatest. Terri Shaw
2005 Ford Ranger
Very pleased with the my experience at Vernon Auto Sales. Absolutly no pressure to buy. Like the way Jason let me look over vehicle for as long as I wanted on my own, including a test drive. Hate the tactics of other dealers that are costantly hovering around and checking their watches while I was inspecting their used vehicles for sale,(and having to make an appointment). Would definitely buy another vehicle from Vernon Auto Sales.
Bought a used car for my 16 year old. They were not pushy at all, absolutely pleasant to deal with. Answered all of my questions and concerns. Worked with my work schedule to check out cars. Planning on going back when we need another vehicle. I would definitely recommend doing business with them.
Best Car buying experience
Its been a month that i bought my 2010 Honda Odyssey from here. I did a trade in of my car too. Many major dealers they advertise no-haggle price but does not seem to be the right retail price for a car. Most of the dealers in and around Hartford offer very less than i expected but at Vernon auto sales he was very fair he told me the maximum he could offer for trade in at the first time i went there and told me the price for the van. A very good deal, i was always in doubt that there is going to be some problem but it was not. We have already put more than 3000 miles in this van and no issues. A very perfect price for my trade in and the vehicle i bought. Also no false promises, he said what is possible for him to do and when i should come. I had some limited time to see the vehicle and purchase and when i visited he had everything ready for me. We moved from mid-west and so far changed 7 vehicles and this is the best car buying experience i ever had. We were thinking of buying second vehicle after few months and definitely would buy only from here.
Excellent buying experience
Had the best buying experience with Veronon Auto Sales! I was out all day looking for vehicles and nothing topped the Vernon Auto Experience. My salesman was not persistent and let me look at the vehicle without any pressure. I've had the 2004 BMW X5 3.0i for over 2 months now and I have not had any problems! I will definitely recommend to all family and friends. Thank you Vernon Auto Sales!!
Car buying and financing
If you're looking to purchase a car with the ease of going in and finding a car that you're interested in and having them find the financing for this car and only taking approximately couple of hours.Vernon Auto Sales is your place.I looked on their web site and found the vehicle I wanted with the price I thought was fair and ask them for financing.I have poor credit and not only did they find financing but at a reasonable rate.I'm telling you,Im 66 years old and I bought a few cars in my life,this was the most comfortable I felt buying a car. Thanks,Jason
Could not be happier
I recently bought an 06 Nissan Titan , I hate going to used car dealers but this dealer was different! They were up front with every piece of info they explained the whole finance process to me so I would understand. Also had an issue with the truck and they told me to come in and they would fix it free of charge. They are really good guys and I would recommend them to anyone! Awesome dealer!
Friendl and helpful
I had been to the large dealerships and couldn't find the used car I wanted at a price I wast willing to pay. I noticed Vernon Auto Sales while driving by and stopped in. I'm very glad that I did. Jason and Al listened to what I wanted and suggested two good options for less than I had planned to spend. They found financing for less than what I had found, and completed the sale on the day I decided which car to buy. I will be back for my next vehicle, and suggest Vernon Auto Sales to my friends.
Jason and his team were great to work with! I purchased a 2007 Subaru Outback from them and was pleasantly surprised by how upfront and honest they were with me through the whole process. They gave me a great value on my trade in and made sure I got the best financing option for my situation. I would recommend them to anyone!
I recently purchased a 2005 Nissan Titan pickup truck from Vernon Auto Sales and am glad I did! The price was right and I received all the information I needed to be sure it would fit my needs. It runs great and when I just noticed the air conditioning was not working right they told me to bring it in and they would fix it which they just did free of charge. They stand by their work and I highly recommend them and plan on making my next purchase there when my subaru wears out.
after i give up buying a car all dealers giving me high rate payment for finance even with that my credit was not the best i got refuse a lot of time and thanks for vernon auto (yaseen) he find me the best car that can fit my budget and he register my car all over the phone , and nexxt day i went i picked up my car i love the car and i love my monthly payment , i really thank you yaseen for getting me the best deal i advice any one if he/she need a car vernon auto are #1 ?????(??????)
I had been searching for a new car for about a year. I looked at and test drove alot of different SUV'S but just didn't find the right one. I found a 2010 Honda Pilot on Vernon Auto Sales website. I called that day and went to see it. The car was clean and ready to test drive. I loved the car and told them exactly how much I need the payments to be in order for me to purchase it. They secured me an amazing loan with a great rate and a payment UNDER my budget. These guys were friendly, customer oriented, upfront and handled this transaction quickly. They provided me a great car buying experience. They also aim to care for your vehicle in the long run with oil changes and their own garage. I will continue to do business with Vernon Auto Sales and recommend them to others. Thanks!
2011 Subaru Outback
Great experience. Al and Jason were great. After I left the dealership, on my way home, I discovered the front passenger window would not go back up from the driver's side. When I got home, I called them and they immediately rectified the situation for me. Great service. I came all the way from Maine to get this car and I am not disappointed that I made this trip.
Loving My Honda Element
I totaled my vehicle on a snowy day just before Thanksgiving. I live in the beautiful rural & rugged Berkshires, so I knew the next vehicle must have 4 wheel drive, be cost effective & good in the snow! Not knowing where to begin to look, I called my cousins in New Jersey who absolutely love cars & buy them frequently. Seeking a honest dealer; one that would deal with me straight, find what I was looking for and make sure I was leaving their lot with a safe vehicle- he recommended I meet his college friend in CT to work with Vernon Auto Sales. From the beginning, Jason took the time to understand my needs, my budget, and my desires. He went out & found what I was looking for, in the necessary price range & invited me to try it out. He made sure it was snow ready and in great condition before I picked it up and with the winter we just endured (its not over yet) it has been an outstanding vehicle, performing above & beyond- just like the guys at Vernon Auto. I highly recommend working with them to find your next vehicle.
Hi Jason and Al, I just wanted to say that I have had my Dodge Caravan for over a year now and it is a wonderful car! Every time I hear of someone in need of a used car, I tell them about my experience with Vernon Auto and the great customer service I received there. Keep up the great work!!!
2007 Ford Escape
Back in 2013 I purchased a 2005 Mazda 3 from Vernon Auto, I was very happy with the car until about a year later it had a catastrophic engine failure which resulted in the vehicle burning copious amounts of oil. I took the car back to Vernon Auto and they treated me like FAMILY. They gave me $4,000 in trade value towards the Escape after purchasing the car in 2013 for almost $6,000. I purchased the Escape in the early spring of 2014. Just recently I had a failure of the transfer case in the escape so I called up the guys who always treat me right (VERNON AUTO) and they were empathetic and eager to fix the car for me. I have always been pleased with Vernon Auto and they treat people like Family. This a a quality trait that you rarely find in the auto dealer business and I will always recommend Vernon Auto to my friends, family and acquaintances.
Review part 2 (repair)
My first review was my buying experience.=A+ My second review is on service. Again A+. So after about 6 weeks owning the vehicle it had a little "pre owed issue" (as to be expected when buying a pre owned vehicle). The check engine light had come on.I had mentioned this to Jason and Al and with out hesitation they had me bring it to Rick at Ellington Auto. Most other used dealerships give the run-a-round and would argue the fault, but not Jason and Al! "Don't worry about anything, We'll take care of you" is what I heard and a loaner car (nice Altima)is what I got. The issue was taken care of in about a day or so. When I picked up the car I was given a detailed summery and Rick explained everything that was done to the car and why. We had such good experiences with the guys at Vernon Auto we're already planning our next buy.~Thanx again guys ! two thumbs up!
Fighting the stigma of "used car dealers"
We started looking for a truck that would fit our growing family and new home as well as stand up to the rigors of the New England weather. We were pleased to find a nice selection of trucks at Vernon Auto Sales and were even more pleased with our experience with Jason during the sales process. Jason and Al in the office were very straight forward and honest during the entire process. The laid back, stress free, honest and “no bull” approach was greatly appreciated. I have always been skeptical about purchasing a vehicle from a used car dealer but was completely satisfied with the entire experience. From vehicle selection to financing, every part of the transaction was great. The included warranty and oil changes are a great bonus and helped make a great deal even better. While there is always a risk in buying used, Vernon Auto Sales goes the extra mile to help you find a great vehicle and have a great experience. Thank you for helping us into our 2004 Nissan Titan!
Nothing But Happy
I purchased a 2003 Honda CRV-EX from Vernon Auto Sales. Jason Elhage was amazing. He bent over backward and did cartwheels to land me into this vehicle because of a recent accident and credit problems. Jason worked night and day to get me the best deal and financing with 3 agencies. He did a great amount of work and kept me in the loop the entire time. I really can't thank him enough. In addition, Rich Couture over at Ellington Automotive that cervices the vehicles, is terrific as well. He gets you in and out in a very timely manner and lets you know exactly what was done so you are in complete understanding from the jump. Top to bottom, I couldn't be happier with my experience from Vernon Auto. Thank you Jason and Rich.
Two thumbs up
I had recently totaled my wifes 2008 Subaru legacy. While searching the interweb I came across Vernon auto. They had a wide selection of cars and Subaru's but none that matched what we were looking for(an exact replacement of our 08). After explaining the situation to Jason, he promised us he'd find us our car .. with in less then a day he called us back .. We're now the proud owners of a 06 (loaded) legacy. Jason and the Guys at Vernon auto know Subarus, they automatically did all of the Costly maintenance that a Subaru would need (head gasket, timing belt,power steering pump ect..) saving me from a future spending of over $2000. Not only that but they registered, insured, AND delivered the car for me ( and I live an hour away). These Guys are Great !! So to Jason and the guys at Vernon Auto , "thank you for helping me buy a car" easy ,fast, stress free Two Thumbs up
Al and Jason made my buying experience very easy and seamless. They took my trade and set up financing for me on a Honda pilot last winter during the snow storms and I love the truck! I have done all oil changes and maintenance at their shop Ellington auto. The shop is extremely clean with a nice waiting room and Rick is always friendly and helpful. They do a great job and they even lent me a vehicle while the truck was being worked on. Also, Al and Rick fixed an interior light and a pulley at no charge! Thank you, Nate Gibson.
2007 Chevy Silveado
Being a skeptic on dealing with used car dealers, I was very careful and slightly hesitant on dealing with Vernon Auto Sales. After a short visit I knew these guys were the real deal. I spent allot of time chatting with Al and Jason an soon realized that these guys were very honest and looking to make a nice clean deal. I test drove the truck without issue and returned and finished negotiating the transaction. After all was said and done, I was completely satisfied with my deal and would recommend this dealership to any potential buyers. I trust their judgment and recommendations on their vehicle line up and would definitely buy another car or truck without any hesitation. A great place to do business.
So far this has been the worst car of my life. the car started jerking and vibrating from the first week only. Check engine light would come back and forth. As it was covered under warranty for only ONE month and not 6 months (as advertised on website), I went to the mechanic and he did some wiring work which seemed funny to me because it made no difference. I guess he erased the check engine code for a while. But again after two weeks, the check engine light came up. The mechanic told me that it was TRP sensor and he said he changed it. But now the condition of the car is worst, it vibrates, shakes and jerks a lot while driving and to our misfortune, the warranty period is also over. Basically we just wasted money for this piece of crap and mechanic is also not cooperative. I would thank the owner for his service because he got us a good insurance coverage but overall I am never going to buy any car from this place again. Never!
Great service, easy process!
After a storm totaled my car I thought I would have for another ten years, I was not overly excited to shop for a replacement. After stopping by five other dealers (one tried to sell me a vehicle $7K over KBB and when I called his bluff he offered it to me for the fair price!), I met Jason. He was great! No pressure at all, the prices were fair, well posted. After the test drive he pulled the carfax for me and the deal was done. Nice guy, fair price, great car. I'm one happy Subaru Outback owner!
Family style service
I have never purchased a used car and have been hesitant to do so. Due to my. husbands urging we stopped at Vernon auto. we met Jason. Jason let us roam around the lot, look in the cars with absolutely no pressure. Again, we took a test drive, with no pressure.. we found a great car at a good price and we enjoyed the personality and person al touch that Jason and Al gave us that we purchased a Honda accord. They both have been. so very accommodating, even though I have stopped back for several questions. we have already recommended their personality and service to our friends
I had probably one of the most positive car buying experiences at Vernon Auto Sales. I originally worked with Jason and came back to work with Al to buy a much nicer and newer car. I was recommended by a family member who bought 2 cars from here and I will gladly recommend this dealership to others. They were honest, polite and hilarious. They made the experience completely stress free and I will gladly tell others to buy from this dealership.
2004 honda civic
Jason and Al are very understanding men.just when I thought I would never get a car Jason & Al made it happen. I thank you very much for making me believe .sorry for the bad communication between us but u did kept your word...So thanks for fixing my car it run great...So for people who read these post there Customers are happy so am I... O Al my boyfriend put that post up...yes I'm throwing him under the bus...lol
I contacted Jason several times he has not contacted me back to fix my car.the bushing are worn out from time I brought my car it's pulling to the left. Jason said when u come for a oil change we will fix it. That can't wait that long before the wheel fall off and have bigger problems.I took my car to marselli's precision auto were my boyfriend been going for 10 years for safety inspection. Marselli's check my car from top to bottom and found that my car was pulling to the left and said the bushing was worn out.First day I got my car it had to be towed back to there shop cause the car leak oil all over my drive way.my landlord was not happy. So Jason I trusted your word and has been fixed yet and you said to me we like to make our costumes happy. So u could understand why I need my car fixed. I have two small children and want my breaking down with them in my car..Had no problems with owner he was nice in pleasant to me.
I recently just purchased a mazda3 from Jason and i absolutely LOVE it. He was so good and really pushed hard for me to get the best rate to finance. i would highly recommend this place to anyone looking for honesty and loyalty. He treated me like family not a customer and that really meant a lot to me. Thank you SO much!!!
I recently purchased a Honda CRV from Vernon Auto Sales. After searching for a couple of weeks at a lot of other auto dealers, I found exactly what I was looking for here. Al was very helpful, honest auto dealer that I have ever encountered. He made the whole purchasing process a very pleasant experience. I would definitely recommend him and Vernon Auto Sales to anyone.
I bought a 2002 Hyundai Sonata for my girlfriend from Vernon auto sales, and I must say they were great to deal with. We had a few small bumps but they worked with us through the entire process and we could not be happier. We will definatley recommend them to other people. Thanks for the great car Ed & Rebecca
I was blessed to be able to purchase a great car at Vernon Auto Sales. The service and advise I received was above and beyond what I expected. The guys there are knowledgable, reputable, respectful and very honest. Because of my great experience I have been recommending the company to as many people as I possible can. It was and will always be a pleasure doing business with your company. Thanks for changing my perception of the car business.
awesome place to get a car or truck. very helpful in working with me with my credit and getting me into the truck i wanted. very honest when working with me and any question i had they would answer truthfully. just in general very professional and would buy another car or truck from them when i'm in the market again.
I had the best experience that Ive ever had at any dealership. I was referred by my cousin who was very satisfied with the service these guys provided. I was a little skeptical at first because everything sounded too good to be true and I had just recently gotten scammed by another dealer. I have a great vehicle, low miles, and very low monthly payment. The service was great, no pressure to buy. I am completely satisfied with my purchase and I highly recommend these guys.
After going to so many dealers , vernon auto sales was the one which offered me the best deal in my budget. Even my friends who have previously bought cars from here have never had any compaints with their cars. Jason, at vernon auto sales, helped me in not only deciding the car that suits my need, but also directed me about the kind of insurance and maintainence needed with the car. Overall, it was a smooth and easy buying experience.
2004 GMC Sierra
If you are looking for a car and dont like to be rushed into buying a car or a truck then you need go to Vernon Auto. I purchased a 2004 GMC Sierra and i felt as i known the guys for years . I told them that i wanted to test drive several trucks, and they said of course you need something to compare too.I told them my credit was not so perfect and they replied " you can you take it home Tomorrow ". I was overwhelmed with there reaction . Sure enough i showed up the next day to except the vehicle with brand new plates on and paperwork in the glove box. Thank you Vernon Auto! Sean Carlin
Great Place to go
What a great place to go to get a used car. My previous car broke down and I needed a car fast. I found Vernon Auto on the web and filled out the application. I was in a car within 24 hours. They owner was nice, friendly and worked hard to get me taken car of. Best experience buying a car I have ever had. Thanks!!
A good truck and a great price from nice guys
I did not think I would ever say or write kind words about a used car dealership, but my recent experience buying a pickup truck from Jason and Al at Vernon Auto Sales undercut my (and most everyone else’s) negative stereotype of used car lots and salesmen. One thing I liked was the lack of pressure. I visited the lot three times and at no time did Jason or Al say “What can I do to get you to buy this today” or any of the other car guy pressure nonsense. I looked at prices on other local lots and on the Internet for two trucks that they had and that I was considering. I found that Vernon Auto Sales was offering them for less than equivalent vehicles. For the truck I finally bought, their asking price was $3,000 less than the retail ask price listed by Kelly Blue Book and $1,000 less than the average private party ask price. The final price was yet another $400 less. The truck is in immaculate shape, and it included a 30-day warrantee, even though that is not necessary for a 2002 vehicle. They also did all the DMV paperwork in the office, so I could avoid that. Everything was handled efficiently. During the entire process, I kept trying to think of a reason not to buy from a used car lot, theirs or anyone else’s, but in the end I couldn’t. So I bought a good truck and a very good price from a couple of guys that were easy to work with. I recommend that you give them a look.
I recently purchased a 2008 hyundai Sonata from Vernon Auto Sales. I must say these too gentlemen are awesome.They were very friendly and welcoming towards me. They stick behind there cars 100 percent and you dont always get that from dealerships. They are very professional and go great lengths to make sure that the car you want becomes yours. I refer them to anyone that is interested in purchasing a new car. I can honestly say i can see my self doing business with them again in the future.
My experience with Vernon Auto was wonderful! Jason and Al were so kind, they treated us the person, not us the customer. As I sat in the dealership, I felt as I had known them for years. They are great people, working long hours to help those in need of reliable transportation. They were very personal and worked very hard with us to find a car within our price range with affordable payments. I love my new Dodge Caravan. Mt grandchildren are enjoying it too. They giggle every time the doors open and close on their own! I highly recommend them if you are looking for an honest, dependable, family friendly dealership. I have already recommended you to friends. Shout out to you Al and Jason! Thank you so much
2004 nissan titan king canb
vernon auto maybe a small dealership but they do big things.jason help me all the way step by step to get me into my nissan titan.he explained the truck to me over the phone and told me everything that was done to and about the truck body,interior,motor,....and that there's no worries that im going to love the truck.he kept his word and went above and beyond to get me a loan,he did more for me than these other big dealership that lied to me and gave me the run around and failed to get me a loan..when i went to pick up my truck it was just the way he told me.. if i ever needed to buy another car or truck i will be going back to vernon auto and seeing jason 100%thank you jason
2004 honda crv
In referance to my last review, it came down to lack of communication on all parties. Al was in contact with us at once and all problems have been fixed to everyone's satifaction. It's really nice to see a used car saleman out there that really cares about his customers and their cars. He wants to see them happy. I will send anyone to Al because of his honesty and how he takes care of his customers.
2004 honda crv
The suv Al sold us is a junk and he lies about vehicles. He promises a second key it"s been six months nothing. A six month old car for us and we got seat belt that don't work, a ac that is broke,a broken door lock and he doesn't want to hear about it. Fools that we are this is are third car from him the first is good after own it for 5 yaers we us put money in it. The second was a peice of junk we thought ok thing happen it's a used car. So we brought it back and got the honda. bad for us. Now i wouldn't tell anyone to go to him.
We purchased a Ford Escape for my sons first car. The help and service Jason and Al gave us was the best that any one could ask for. No pressure and very helpful. It was a one stop shop. Wish I had found them when I was looking for my car. A+++++ dealership and people. Happy to have found them.
I've purchased Hyundai Azera from these guys....I have never seen so much helping and honest auto dealers like they are....They just dont want to sell you the car but want to help you also to get a car which you should buy..... They have real good cars on which you can rely..customer service is outstanding!!! GREAT JOB....God bless you always!!!!
We Loved the entire experience!
My Wife and I recently purchased a used 2004 Honda Accord from Jason. When we got there, we immediately knew which car we wanted. The price was so fair, that it was a wonder that it was there for us to purchase. The whole experience was very easy. He explained everything to us, price, taxes, fees, etc., and showed a mock up process to let us see every single charge that applied to us. We took the car to a mechanic, who said that if our car was an indicator of the quality of Vernon Auto Sale's cars, that he would be interested in going to see a truck that he had been eyeing there. They are very helpful, and believe it or not, Honest. They pride themselves on quality vehicles, and word-of-mouth business. We did have an electrical issue that we found during the test drive. They made sure it was repaired before we took possession of the vehicle. Also, the warranty that comes with their cars goes above and beyond what one would expect of a used car dealership. We surely will tell anyone who is in the market for a car, that they are the ones to see first.
Michelle and Annika Moore-Tillman
I am the 3rd person in my family to purchase a vehicle from Vernon Auto... and am more then pleased and satisfied with both the service I had with the financing process and my car! Jason worked with me and called several different creditors to get me the best deal and rates and Al gave me a great deal on my trade in for my old vehicle. If you are looking for a new car, I highly recommend coming here! I wouldn't go anywhere else!
2002 Subaru Outback
I thoroughly enjoyed all aspects of my experience here from first taking a step onto the lot to driving out with my newly purchased vehicle shortly after. Customer service was immaculate, the gentlemen were extraordinarily nice and helpful, and at no point did I feel pressured. I have already recommended doing business here to several of my friends and would gladly recommend anyone who may come across this review to stop by when car searching.
Very happy I highly recomend Vernon auto sales went on & beyond.
Stopped quickly Friday morning to pick up there business card, stopped bye on Saturday to take a look of what they had. I wasn't expecting to get approved but Jason took all my info & promise me he will get me approved. Guess what he went on & beyond on Monday got me approved & today I'm enjoying my Toyota Camry & loving it. Thank you Vernon Auto Sales.
I recently purchased a Jeep Cherokee from Vernon Auto Sales. After searching for a couple of weeks at alot of other auto dealers, I found exactly what I was looking for here. Jason was the most helpful, honest auto dealer that I have ever encountered. He made the whole purchasing process a very pleasant experience. I would definitely recommend him and Vernon Auto Sales to anyone.
Best customer service
Most used car lots only want to make a deal and send you on your way. Vernon Autos and esp. Al continue with great customer service post sale which includes follows on the car and a heads up on when to perform maintenance. The viewing and sale process was relaxed and you don't feel pressured at any point. This place is highly recommended, as I recently recommended someone and they too bought a car and was singing the praise of how relaxed the process was.
Very good experience
Hello, I bought a 2004 Chevrolet Silverado from Vernon Autos. They accomodated every request I had, and fixed and expedited the minor issues with the vehicle. They brought my truck through emissions before I picked it up which was very convenient, one less thing to worry about. The registration process was the quickest I've ever seen. They were able to register and transfer my plates from right inside the office. The day I went and picked it up I noticed they had washed the truck and had it ready for me outside the office. I was in and out and on my way in 15 minutes. I reccommend this dealer to anyone thinking about buying a used car.
I just bought my 2007 Toyota Camry SE, and I had an excellent experience while dealing with everyone at the dealership. They were very honest and great at explaining everything to me. They were helpful and I would recommend them to anyone. I've only had my car for a week now, but its a great car and I'm extremely happy
2002 GMC 2500HD
After working as an Auto Technician for 20+ years I have to say, I've been around the block. I've been looking on and off for a few weeks now to find the truck best suited for my wife and my life styles. It's taken awhile because I'm very picky and "NO NAMES" but, a few dealers in my area use the internet to make cars look perfect. I found Vernon Autos accidently, what a GREAT accident. I pulled onto the lot and saw the truck I seen online, first thought, NO WAY is that the truck. After meeting probably the two nicest gentleman Jason and Al, I happily found IT IS the truck! I took it for a ride and fell in love. What a nice truck, and it's 11 years old! The truck drove as nice as it looked, I went back and these two took great care of me. I've owned 100+ vehicles now, I've never had a better experience buying a car or truck before and I worked for a dealership for 15 years. You guys are AWESOME, you made it so easy to get a great used truck. My wife and I are grateful for the experience. I would tell the entire world, come see the difference, give Vernon Autos a try. You'll be glad you did! If and when I'm in the market again, this is where I'm going. You have 2 lifetime customers. 500 miles now and I just love this truck, I give 5 STARS to the best team going. Thanks so much, extremely happy. James Blankschen
I searched the make and model I wanted online. I had seen five cars before arriving at Vernon Auto and theirs was the best by far. They were easy going, informative, responsive and actually ENJOYABLE to deal with! When I needed a little service done they were great! Now I even trust them and am very happy with my car. Thanks, I may be back.
It was an extreme pleasure to work with Al and Jason. They are down to earth, honest, and don't have the attitudes that you typically find with car salesmen. This was the easiest and most enjoyable car purchase car purchase I've ever made. I highly recommend going to Vernon Auto Sales to find a vehicle. Osker